Su-Dev Jewels is able to ship anywhere in the
Su-Dev Jewels will accept the return of new,
undamaged merchandise, in original condition,
with the following provisions:
- Prior to returning
any merchandise send us an online Inquiry to
obtain a Return Merchandise Authorization (RMA)
Number. This number must be referenced on paperwork
accompanying your return, and must be clearly
marked on the outside of the shipping package.
may be returned or exchanged within 14 days
of delivery in original condition, in the original
packaging. All returns must be accompanied by
the proof of purchase and original shipping
papers. The RMA number must appear where indicated
on the shipping document; please indicate reference
for refund or exchange where indicated.
- All returned
merchandise will be inspected by Su-Dev Jewels
prior to issuance of refunds or exchanges.
- Diamond returns
must be accompanied by the original matching
or identifying certificate(s), along with the
original warranty document. Should the certificate(s)
or warranty document not be included with the
merchandise, the customer will be charged a
$150 replacement fee for each missing document.
- Custom work,
special orders, personalized or engraved items
cannot be returned unless there is an error
on the part of Su-Dev Jewels. Shipping and handling
costs will be refunded only when the return
is necessary due to Su-Dev Jewels error, or
when Su-Dev Jewels has confirmed the merchandise
- If the item
is defective or not as ordered, the customer
has the option of requesting a refund or an
exchange for the purchase.
- Returned merchandise must
be shipped prepaid (via Federal Express, UPS
or U.S. Mail - Registered Delivery)